Booking Policy

Requests and confirmation

An appointment request is not a confirmed appointment. La Ventana confirms an appointment only after payment is received. The requested date and time window are preferences; La Ventana confirms availability.

Appointment hold

• La Ventana can automatically hold one appointment time per property for approximately four hours while you coordinate with your team or client.
• La Ventana cannot hold multiple time slots for the same property.
• An appointment is confirmed only after payment.

This booking prototype has no live scheduling or payment system, so it does not place or show a hold.

Scheduling notes

• Twilight Time Slot is captured during the photography session, scheduled around sunset. The exact time is pending scheduling confirmation.
• Entering a property address does not confirm that the area is covered.

Prices shown during booking

• Prices shown are an estimated service subtotal for the selected services.
• Taxes or other charges, if applicable, are calculated after review.
• Services that need a quote, such as size-based services for homes of 7,000 sq ft or more, are priced separately and are not included in the estimate.
• Photography + 2D Floor Plan and Photography + Aerial + 2D Floor Plan each save $30 when all their services are selected. One package discount applies per order.

Not yet defined

The following topics have no approved La Ventana policy yet. They are intentionally left blank rather than assumed:

• Cancellation and rescheduling
• Refunds
• Delivery timing
• Weather and access issues on the appointment day